01
It knows.
Access codes, appliances, amenities, house rules, local favorites — all the little details guests usually text you about.
AI concierge for vacation rentals
Your guests shouldn’t have to ask you.
Pillo learns your property — the quirks, the appliances, the house rules — and answers guest questions instantly. Every stay makes your Pillo smarter.
- 14-day trial per property
- Import in minutes
- No guest app download
The guest stay screen
Access, Wi-Fi and checkout
Answered instantly
Answered instantly
Property Brain
92% guest-ready
92% guest-ready
Host only hears
when approval is needed
when approval is needed
Guests ask. Pillo knows.✦Every stay makes Pillo smarter.✦Answer it once. Pillo remembers.
The big idea
More than a guidebook.
It’s a Property Brain.
A guidebook sits in a drawer. A Property Brain lives in the home — it knows the property, talks to your guests, and grows smarter with every stay.
02
It answers.
Guests ask naturally, like they’d text a friend. Pillo responds instantly using what it knows about that exact property.
03
It learns.
Missing an answer? Teach it once in seconds. Future guests never need to ask — and you never need to answer — again.
The real guest experience
Hotel-level hospitality.
Inside every home.
No app to download, no login, no PDF buried in an email. Guests open a link and just ask.
The learning loop
Answer it once.
Pillo remembers.
Every unanswered question becomes new property knowledge. Your Pillo compounds in value with every single stay.
1Guest
A guest asks
“Where’s the extra bedding?” — a question Pillo hasn’t learned yet.
2Pillo
Pillo flags the gap
It tells the guest it’ll check, and quietly asks you for the answer.
3You
You teach it once
Ten seconds: “Hall closet, top shelf.” Done. Forever.
4Pillo
Every future guest knows
The next hundred guests get the answer instantly. You never see the question again.
One conversation. A smarter property.
Effortless setup
Set up in minutes.
Not a weekend project.
Pillo builds itself. You import, show, and fill gaps — it does the organizing, the writing, and the remembering.
Import your property
Paste your Airbnb or Vrbo listing. Pillo pulls the details, amenities, photos and rules — no starting from scratch.
Show Pillo the rest
Snap photos, talk, or type. Photograph an appliance label and Pillo identifies it and attaches operating instructions.
Fill only the gaps
Pillo asks smart questions based on your property type. A ski chalet and a beach condo get different interviews.
Publish before perfect
Your Pillo Score shows readiness. Go guest-ready today, keep improving with every stay.
THE IVY LOFT
Property Brain
92%Guest-ready
Access & entry100%
Kitchen & appliances92%
House rules100%
Local guide74%
Checkout100%
Pillo suggestsAdd 3 dinner recommendations to complete your local guide.
Host control
Pillo handles the questions.
You stay in control.
You see every conversation, correct any answer, and set the rules for what Pillo can decide — and what always comes to you.
“What’s the Wi-Fi password?”Answered automatically · 0.8 sec
Automatic“The hot water isn’t working.”Pillo assists, then escalates
Escalate“Can we check out late?”Waiting for your approval
DecideThe operations bridge
Guest messages become done deals.
Useful information doesn’t disappear into chat history. Pillo turns it into cleaner and maintenance action — so the next stay is better than the last.
“We’re almost out of dishwasher pods.” Restock · Next clean
“The bedroom lamp is flickering.” Maintenance
“We used the spare blanket.” Reset reminder
The property remembers, even when the people change.
One complete product
PILLO Complete.
Priced by portfolio.
Every property gets the full concierge — nothing is held back for a higher tier. Start with a 14-day trial on each property.
More properties, lower rate
- Property 1$19.99/mo each
- Properties 2–5$14.99/mo each
- Properties 6–20$12.99/mo each
- Properties 21–50$11.99/mo each
- Properties 51–100$10.99/mo each
- Properties 101+$9.99/mo each
PILLO Complete
One complete product. Every property gets the full concierge — the price simply steps down as your portfolio grows.
$19.99per month
- Properties1
- Average per property$19.99/mo
- Annual billing would be$199.90/yr
- Complete Property Brain builder
- AI concierge, live for your guests
- Learning loop + host approvals
- Portfolio-wide visibility
- Operations bridge
- Guest link + QR code
Every property gets one 14-day trial. Guests never pay. No setup fees. Cancel anytime.
Guests never pay. No app and no guest login.
Your next guest is already going to ask
Stop answering the
door code question.
Build your Property Brain today. Your next guest gets a concierge — and you get your evening back.
Build my PilloBuilt by a host who was tired of 11 PM texts.
Rain or shine, night or day — Pillo takes care of it.